Frequently Asked Questions
Everything you need to know about your Métier experience.
What is the typical shipping timeframe for my order?
We offer standard shipping which typically takes 3-5 business days, and express shipping which arrives within 1-2 business days. International delivery times vary by destination.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the items are in their original condition with all tags attached. Return shipping is complimentary for all domestic orders.
How do I ensure I am selecting the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or contacting our stylists for advice.
Where are Métier garments manufactured?
Our collections are ethically produced in boutique ateliers across Europe and Asia, where we prioritize fair labor practices and high-quality craftsmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.
How should I care for my Métier pieces?
To maintain the longevity of your garments, we recommend following the specific care label instructions. Most of our silk and wool items are dry-clean only, while organic cotton pieces can be machine washed on a delicate cycle.